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Privacy Policy

This Privacy Policy governs the manner in which Blood Bank of Delmarva collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.DelmarvaBlood.org website (“Site”). This Privacy Policy applies to the Site and all products and services offered by Blood Bank of Delmarva.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, make a contribution and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and credit card information. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Cookies can either be permanent (last on a computer until deleted it) or temporary (it lasts only until the browser is closed). Users may choose to set their web browser to refuse cookies, or to alert users when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Blood Bank of Delmarva collects and uses Users personal information for the following purposes:

  • To personalize User experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from Users.
  • To process transactions
    We may use the information Users provide about themselves when making a contribution only to provide service to that transaction. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer content, or in connection with a promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address Users provide for making a contribution or scheduling an appointment will only be used to send them information and updates pertaining to their contribution or scheduled appointment. It may also be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list or text messaging program, they may receive emails or texts that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. In addition, to opt-out of text messaging, the User could simply send “STOP” to the campaign short code.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. When a third party is used to process credit card payments, we will ensure that the third party is using security measures to protect personal information.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. While BBD employs procedures to help ensure that personal information is only used for authorized purposes, BBD cannot make any guarantees with respect to the actions or policies of the third party.

Compliance with Children’s Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13 and no part of our website is structured to attract anyone under 13.

Changes to this Privacy Policy

Blood Bank of Delmarva has the discretion to update this Privacy Policy at any time. When we do, we will post a notification on the main page of our website. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and become aware of modifications.

User acceptance of these terms

By using this Site, Users signify their acceptance of this policy and terms of service. If Users do not agree to this Privacy Policy, please do not use our Site. Users continued use of the Site following the posting of changes to this Privacy Policy will be deemed their acceptance of those changes.

Return Policy

All financial contributions are final.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Blood Bank of Delmarva
100 Hygeia Drive
Newark, DE 19713
1 888 8-BLOOD-8